Returns & Exchanges
At Havens, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return window for all unused items in their original packaging. We strive to make the return process as seamless as possible to ensure your peace of mind while shopping for your home.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.
Affix Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your package.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing