Frequently Asked Questions

Everything you need to know about creating your perfect sanctuary at Havens.

What is the typical shipping timeframe for furniture?

Most in-stock furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes 7-14 business days via our white-glove delivery partners.

Do you offer international shipping?

Currently, Havens ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forestry practices and long-term environmental health.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.